FAQ – OLHUM

FAQ's

Where are your products made?

All our products are sustainably made in Los Angeles, CA, from materials we knit, dye, print, and trim ourselves.

How do I get items before they sell out?

Subscribe to our newsletter for early access a day before launches. Our items sell out quickly due to small batch production.

What are your earth-friendly missions?

Only made and sold in the USA.
We produce our fabric.
Use of eco-friendly, biodegradable fibers.
Non-toxic ingredients for health.
Small batch production to reduce waste.
Exclusive use of natural dyes.
All trims and packaging are biodegradable.

SHIPPING & DELIVERY

Do you offer free shipping?

Yes, on orders over $100.

Do you ship worldwide?

No, we only ship within the U.S.A to stay true to our carbon-neutral commitment

Why is my tracking not updating?

Courier delays may occur. Please allow some time for updates.

Do you ship to PO Boxes?

No!

How long does delivery take?

With UPS ground shipping, it's 3-5 days to the West Coast and 5-7 days to the East Coast after dispatch. We do not do expedited orders.

Order shown as delivered, but I haven't received it.

Check around your property or with neighbors. The courier will reattempt delivery the next working day

RETURNS & EXCHANGES

What is your returns policy?

We accept returns of non-sale items within 30 days after delivery.

To qualify for a return, your item must be unused, unworn, unwashed, and in the same condition as received, including the original swing tag. Items that do not meet these criteria will not be eligible for return and will instead be recycled.

We aim to process all returns within 5-10 working days.

If a customer is found to abuse our return policy, their ability to transact with OLHUM will be permanently terminated.

Can I exchange my order?

Yes, non-sale items within 15 days of delivery if the item is available.

I forgot to add an item to my order; can I make a change before it ships?

No, orders are automated & immediately processed and cannot be changed.

PAYMENT

What payment methods do you accept?

Visa
Visa Maestro
MasterCard
Amex
Apple Pay

OUR MISSION

We mill our own biodegradable and organic materials, ensuring they're earth-friendly and non-toxic. Additionally, we manufacture in our California-based factory, which allows us to produce ethically and sustainably, adhering to the highest standards. By selling exclusively in the U.S., we aim for a real zero-carbon footprint, moving beyond mere corporate claims towards genuine environmental responsibility.

To achieve this lofty aspiration, we adhere to three fundamental principles:

Quality Craftsmanship: Masterpieces of meticulous hand craftsmanship. Each piece not only exemplifies the pinnacle of skilled artistry, proudly tagged “Handmade in the USA,” but also champions local artisans and preserves traditional crafts.

No Greenwashing: With rigorous precision, we monitor our carbon footprint at every juncture—from the engineering of fabrics and the use of natural/organic dyes to the selection of threads, our packaging choices, and logistics/delivery methods, covering all aspects in between.

Hyper-Local Focus: Our commitment to local sourcing and production is unwavering. Fostering local communities and economies is, in our view, the cornerstone of sustainable business operations.

OUR TRIBE

We are a collective of creators, technologists, and pioneers of the most eco-conscious brand, embarking on a mission to craft exceptional items with integrity. Here, we bypass the fanfare of sustainability to focus on the artistry of creating beautiful, locally handcrafted pieces in Los Angeles. Our materials? Only the finest organic and recycled fibers, which we proudly knit and dye by our own hands. Our motivation? A passion for challenging norms and committing to what's right. Choosing OLHUM means prioritizing style and uniqueness first—the ethical and sustainable practices are simply part of the package.

Bound by deep-rooted friendships and a diverse blend of expertise in design, engineering, product innovation, and creative thought, our unity is fueled by a profound respect for each other and the Earth. We operate with a transparent, direct approach, fueled by a sincere desire to invest our skills in a cause that resonates with us.

For more than a decade, we've been at the forefront of design and innovation for globally recognized brands. Yet, we've chosen to diverge from the corporate path. Why? We've seen how superficial politics and insufficient action yield little change. Our ambition is to forge a new path by establishing a brand that stands for more: end-to-end local production, unparalleled sustainability with fully biodegradable materials, and a morally sound manufacturing ethos, all rooted in the USA, without relying on imports.

Our pledge is clear: no shortcuts, no excuses, and no compromises. Just an unwavering commitment to doing what's genuinely right and beautiful.

OUR MANTRA

"The Future is Local" transcends being a mere slogan for us; it embodies the core ethos that steers every decision we undertake. Why does this matter, you might ask? By prioritizing the use of local resources and biodegradable materials in our creation and manufacturing processes, and further, by exclusively marketing our collections within the U.S., we do more than make a statement—we forge ahead towards actualizing a genuine zero-carbon footprint, far removed from superficial corporate assertions.

To achieve this lofty aspiration, we adhere to three fundamental principles:

Hyper-Local Focus: Our commitment to local sourcing and production is unwavering. Fostering local communities and economies is, in our view, the cornerstone of sustainable business operations.

BEYOND PROFIT

At OlHum, our motto is about living, consuming, and designing in harmony with the world around us. We dedicate 10% of our profits to initiatives that support causes that get voted by our community, reinforcing our commitment to responsibility, sustainability and alignment with our customers.

Choosing Olhum is more than just purchasing clothes; it's about making a conscious choice for a brighter future. We strive to create a balance in our operations so that you, and future generations, can enjoy sustainable style on a thriving planet. Our approach ensures that every purchase not only enhances your wardrobe but also contributes positively to the environment and society.

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